Keeping in touch with our customers
We have contact centres across the UK as well as in Mumbai and Noda. Our professionals in this area have every opportunity to move around the operation, and even join project teams.
It’s a really diverse environment – most of our centres have gyms and restaurants, and teams of all ages and backgrounds take part in competitions and charity events. To join them, you certainly need to be outgoing and keen to express yourself, as well as strong and confident with the drive to make a difference. Everyone will depend on your bright ideas.
In terms of your background, you’ll need contact centre experience and the ability to work with targets.
Please review our roles below and click on the links to apply:
Management Information Requirements Analyst
Sales Managers
You’ll call on your proven management ability to look after six Team Leaders and work closely with the Call Quality Managers and training teams. You’ll be involved in analysing sales data and identifying trends and training requirements.
Six Sigma Specialist
In this role, you’ll be reviewing the customer journey and ensuring that the call centres comply with governance, regulations, data protection and so on.
Planning & Resourcing Team
You’ll be managing rotas, reporting on risks, and forecasting issues that may arise and how to resolve them.
Forecasting Analysis Team
As part of this team you’ll be forecasting numbers and managing the dialling process, so you’ll look at how many rings it takes to answer the phone, how many calls are made by each person and so on.
